Building a Shared Services Marketplace: Recommendations from the Shared Services Roundtable

Source: Ellen Perlman, Partnership for Public Service, March 2015

How can the federal government develop an innovative, scalable and competitive shared services marketplace? That’s what the Shared Services Roundtable, a community of private and federal stakeholders dedicated to improving the state of shared services in government, examined in the new report, “Building a Shared Services Marketplace.” The Roundtable, which is convened by the Partnership for Public Service, provides recommendations and frameworks for how our government can move toward a shared services marketplace in the next two years.

This report builds on a paper produced by the Shared Services Roundtable, “Building a Shared Services Marketplace: Recommendations for a Government-Wide Approach,” which outlines a series of recommendations to create a viable and robust marketplace for shared services.

This report expands on those recommendations and provides frameworks for how the federal government can move toward a shared services marketplace in the next two years. For the purposes of this report, shared services includes everything from agencies sharing support services for a single line of business (LOB) to several support and mission-critical functions shared across departments or between agencies, through a federal or commercial shared services provider.

Key recommendations:
• Create a new governance structure to guide strategy and management of federal shared services
• Create an effective market infrastructure and leverage innovative service acquisition models
• Establish a standardized performance assessment model
• Implement an interactive government-wide catalog of services and providers
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Abstract