Poor Training Standards Led to Bad Care in N.H. Facility

Source: Matthew Ozga, Paraprofessional Healthcare Institute (PHI) blog, January 8, 2015

A New Hampshire facility for people who have brain injuries is under scrutiny from the state for providing low-quality care to residents — the result of an under-trained direct-care staff, a third-party report found. Governor Maggie Hassan (D) on December 15 ordered the state Department of Health and Human Services (DHSS) to stop placing patients at the Lakeview NeuroRehabilitation Center, an 88-bed facility in Effingham. The announcement came several months after the Disability Rights Center, a nonprofit watchdog group, issued two reports which argued that Lakeview was guilty of numerous “pervasive deficiencies,” including “a lack of professional oversight, training, coordination of care, inadequate staffing levels, and lack of communication between and among Lakeview’s staff, residents’ families, and guardians.”
DHHS reviewing Lakeview Center correction plan
Source: John Koziol, New Hampshire Union Leader, January 7, 2015

The Department of Health and Human Services is reviewing a plan of correction filed by the Lakeview NeuroRehabilitation Center, whose alleged poor treatment of persons with acquired brain injuries and developmental disabilities prompted the state to stop sending patients there. The 88-bed Lakeview was strongly criticized last fall in two white papers released by the New Hampshire Disabilities Rights Center, which said there were systemic deficiencies at the facility which in one case led to the death of a patient. The deficiencies, the DRC said, included “lack of professional oversight; inadequate coordination of medical, neurologic and psychiatric care; inadequate staffing levels; lack of training for, and indifference of, some direct support staff; and broad failures in communication between and among Lakeview’s staff and between Lakeview and its residents’ families and guardians.”…

State: Range of staffing issues led to ‘bad outcomes’ at Lakeview NeuroRehabilitation
Source: John Koziol, New Hampshire Union Leader, December 15, 2014

A report released this morning says that “chronic and acute staffing deficits” improper supervision, as well as deficiencies in training, communication and crisis management at the Lakeview NeuroRehabilitation Center led to “problematic incidents” and “bad outcomes” for patients there. …. On Sept. 30, the NH Disabilities Rights Center released two documents that the center said showed systemic, long-term deficiencies at Lakeview, which has centers in Effingham and Belmont. The group alleges one of those incidents lead to the death of a patient. …..The full licensing report is available on the DHHS website and by typing in Lakeview under “Facility Name.”….