Category Archives: Workplace Violence/Bullying

Human Service Worker Safety: a View From the Top

Source: Mark Washington, Policy and Practice, Vol. 66 no. 2, June 2008

Kentucky had developed an incident reporting system that replaced the outdated paper method of recording incidents and verbal or physical threats of violence by clients. The new system enables staff at all levels to review the incident and diagnose the leading causes.

Violence Against Workers: a Shortcoming in Public Human Services

Source: Stephen R. Fox, Donna Harmon, Policy and Practice, Vol. 66 no. 2, June 2008

There is no national repository of data about violence against human service workers. Yet this issue touches on the single, most overwhelmingly, deeply personal tragedy of life. In this case, the violence includes the killing of those who serve by those who are served.

Security Risk

Source: Michael Fielding, Public Works Magazine, Vol. 139 no. 9, August 1, 2008

Focusing on service in a cynical world.

Although the average citizen thinks public safety employees face the most danger in serving the community, the editors of PUBLIC WORKS suspected that public works employees are equally vulnerable–if not more so. To confirm our belief, we asked readers if they’d ever felt threatened, whether the situation was resolved to the satisfaction of both parties, and how department operations may have changed as a result.

“Out of Control”: Violence against Personal Support Workers in Long-Term Care

Source: Albert Banerjee, Tamara Daly, Hugh Armstrong, Pat Armstrong, Stirling Lafrance, and Marta Szebehely, Institute for Social Research at York University, February 23, 2008

Working in Canadian long-term care is dangerous. But it need not be. This study shows that, while Canadians working in long-term facility care experience violence virtually every day, this is not the case in Nordic countries. Clearly, the high level of violence in Canadian facilities is not a necessary feature of work in long-term care and can be reduced.

This report on the violence experienced by personal support workers draws on an international study comparing long-term, facility-based care across three Canadian provinces (Manitoba, Nova Scotia, and Ontario) and four Nordic European countries (Demark, Finland, Norway and Sweden). It is supported by focused discussions and offers insight into long-term care from the perspective of workers.

Separating Fact from Fiction about Workplace Violence

Source: John J. Matchulat, Employee Relations Law Journal, Vol. 33, no. 2, Autumn 2007

Consultants, attorneys, and others have publicized some alarming information concerning the extent of violence in the nation’s workplaces. Yet, there is often a vast disparity in the statistics covering seemingly identical types of violence, depending on the author and his or her sources of data. Consequently, observations and conclusions as to the nature and extent of workplace violence vary significantly. Additionally, some generalized statements made about workplace violence, not based on statistical data, convey somewhat confusing and misleading conclusions. This article reconciles the varying statistical information as well as provides insight into whether some commonly-held views about workplace violence are fact, fiction, or possess elements of both.