Category Archives: Management

Reward Preferences of the Youngest Generation: Attracting, Recruiting, and Retaining Generation Z into Public Sector Organizations

Source: Nana Amma A. Acheampong, Compensation & Benefits Review, OnlineFirst, September 18, 2020
(subscription required)

From the abstract:
Generation Z is the youngest and newest entrants into the workforce. However, confusion about their characteristics, work values, and reward preferences hinders effort to attract, recruit, and retain this generational cohort into public sector organizations. Accordingly, this study investigates effective reward strategies for recruiting and retaining Generation Z into public sector organizations. I used an evidence-based research approach and an aggregative systematic review as the study methodology. The evidence curated from 32 studies reveals how the background and life experiences of Generation Z influence the importance they assign their work values, reward preferences, and how they prioritize rewards in terms of their employment decisions. Additionally, gender also influenced the importance Gen Z assigned to specific rewards. Overall, Gen Z’s strong attractiveness to specific extrinsic and intrinsic rewards makes public sector organizations a likely employer of choice and offers managers a viable strategy for attracting, recruiting, and retaining the youngest generational workforce.

Takeaways from the Rockefeller Institute’s Webinar on Public Sector Management Following the COVID-19 Pandemic

Source: Joseph Popcun, Rockefeller Institute of Government blog, September 24, 2020

On September 10, 2020, the Rockefeller Institute of Government hosted a webinar with senior leaders from state and local government who reflected on the management challenges and opportunities that arose during the response to—and ongoing recovery from—the novel coronavirus (COVID-19) pandemic.

The goal of the conversation was to understand how the public sector rapidly adopted new policies and adapted operations to meet new demands, particularly in support of a workforce that was able to work remotely to deliver essential services to constituents virtually. Based on their experiences over the past six months, panelists informed the audience of researchers, practitioners, and policymakers about dramatic changes to the public sector landscape—changes that may be features of the “new normal” for months and years to come.

This post explores some of the key themes that the panelists shared about how government was, and can continue to be, reimagined to ensure accessibility and continuity of services, as well as to attract and retain a workforce that makes government work for the people. The panelists discussed the “nuts and bolts” of how specific agencies devised new management approaches, leveraged remote work options, deployed public health and safety precautions for essential in-person work, and identified ways to improve resiliency and ensure continuity of their operations. These lessons are an invaluable resource to state and local governments throughout the United States as they continue to confront the challenges of COVID-19 and face a potential resurgence of viral transmission within their communities.

Study Finds Productivity Not Deterred by Shift to Remote Work

Source: Roy Maurer, HR News, September 16, 2020

Recent research shows that the skepticism many companies had about working from home may be eroding. Ninety-four percent of 800 employers surveyed by Mercer, an HR and workplace benefits consulting firm, said that productivity was the same as or higher than it was before the pandemic, even with their employees working remotely…. Looking ahead, 83 percent of respondents said that even after the health crisis has passed, they plan to put more flexible work policies in place, such as allowing more people to work from home or letting them adjust their schedules….

A Look At Terminations For Protest-Related Activities

Source: Laura Scott, Employment Alert, Volume 37, Issue 19, September 16, 2020
(subscription required)

…Private employers may be wondering whether and when an employee may be fired for engaging in protest-related conduct. The First Amendment protects an individual’s freedom of speech, right to assemble, and therefore the right to peacefully protest. But, it does not guarantee an employee a job.

If an employee is “at will,” an employer can technically end the employment relationship at any time for any reason. But, it’s rarely a good idea to terminate someone “just because.”

Also, depending on the applicable state law, a private employer may be barred from taking adverse employment action against an employee for conduct engaged in at a protest while off duty…..

Collective Sensemaking Around COVID-19: Experiences, Concerns, and Agendas for our Rapidly Changing Organizational Lives

Source: Keri K. Stephens, Jody L. S. Jahn, Stephanie Fox, Piyawan Charoensap-Kelly, Rahul Mitra, Jeannette Sutton, Eric D. Waters, Bo Xie, Rebecca J. Meisenbach, Management Communication Quarterly, Volume 34 Issue 3, August 2020

From the abstract:
Uncertainty is at the forefront of many crises, disasters, and emergencies, and the COVID-19 pandemic is no different in this regard. In this forum, we, as a group of organizational communication scholars currently living in North America, engage in sensemaking and sensegiving around this pandemic to help process and share some of the academic uncertainties and opportunities relevant to organizational scholars. We begin by reflexively making sense of our own experiences with adjusting to new ways of working during the onset of the pandemic, including uncomfortable realizations around privilege, positionality, race, and ethnicity. We then discuss key concerns about how organizations and organizing practices are responding to this extreme uncertainty. Finally, we offer thoughts on the future of work and organizing informed by COVID-19, along with a list of research practice considerations and potentially generative research questions. Thus, this forum invites you to reflect on your own experiences and suggests future directions for research amidst and after a cosmology event.

ollective Sensemaking Around COVID-19: Experiences, Concerns, and Agendas for our Rapidly Changing Organizational Lives
Source: Keri K. Stephens, Jody L. S. Jahn, Stephanie Fox, Piyawan Charoensap-Kelly, Rahul Mitra, Jeannette Sutton, Eric D. Waters, Bo Xie, Rebecca J. Meisenbach, Management Communication Quarterly, Volume 34 Issue 3, August 2020

From the abstract: https://doi.org/10.1177/0893318920934890
Uncertainty is at the forefront of many crises, disasters, and emergencies, and the COVID-19 pandemic is no different in this regard. In this forum, we, as a group of organizational communication scholars currently living in North America, engage in sensemaking and sensegiving around this pandemic to help process and share some of the academic uncertainties and opportunities relevant to organizational scholars. We begin by reflexively making sense of our own experiences with adjusting to new ways of working during the onset of the pandemic, including uncomfortable realizations around privilege, positionality, race, and ethnicity. We then discuss key concerns about how organizations and organizing practices are responding to this extreme uncertainty. Finally, we offer thoughts on the future of work and organizing informed by COVID-19, along with a list of research practice considerations and potentially generative research questions. Thus, this forum invites you to reflect on your own experiences and suggests future directions for research amidst and after a cosmology event.

Sensemaking Around COVID-19: Experiences, Concerns, and Agendas for our Rapidly Changing Organizational Lives
Source: Keri K. Stephens, Jody L. S. Jahn, Stephanie Fox, Piyawan Charoensap-Kelly, Rahul Mitra, Jeannette Sutton, Eric D. Waters, Bo Xie, Rebecca J. Meisenbach, Management Communication Quarterly, Volume 34 Issue 3, August 2020

From the abstract: https://doi.org/10.1177/0893318920934890
Uncertainty is at the forefront of many crises, disasters, and emergencies, and the COVID-19 pandemic is no different in this regard. In this forum, we, as a group of organizational communication scholars currently living in North America, engage in sensemaking and sensegiving around this pandemic to help process and share some of the academic uncertainties and opportunities relevant to organizational scholars. We begin by reflexively making sense of our own experiences with adjusting to new ways of working during the onset of the pandemic, including uncomfortable realizations around privilege, positionality, race, and ethnicity. We then discuss key concerns about how organizations and organizing practices are responding to this extreme uncertainty. Finally, we offer thoughts on the future of work and organizing informed by COVID-19, along with a list of research practice considerations and potentially generative research questions. Thus, this forum invites you to reflect on your own experiences and suggests future directions for research amidst and after a cosmology event.

Female leaders and board performance in member‐serving nonprofit organizations

Source: Lauren Dula, Jill Nicholson‐Crotty, Beth Gazley, Volume 30, Issue 4, Summer 2020
(subscription required)

From the abstract:
Despite an active stream of “good governance” research, there is not yet much nonprofit scholarship examining how the gender composition of a board or its leadership relates to board performance. This article helps to fill this gap, focusing on the governance practices of US‐based nonprofits serving a domestic or international membership. A structural equation model finds that the presence of female leaders relates to the performance of nonprofit boards both directly and indirectly through these leaders’ presumed influence on board characteristics and operation. This research advances the field by empirically testing a longstanding theory that board performance is both multidimensional and contingent on the market and labor environment, organizational capacity and other characteristics—in this case, gender dynamics. We find there are some positive relationships between female board leadership and clearly defined measures of board performance. These findings also suggest that a strategy to balance a board’s gender may serve many nonprofits, but gender representation works in tandem with other board characteristics.

Promotion: An Intractable Management Problem for Academic and Public Libraries

Source: Robert P. Holley, Journal of Library Administration, Vol. 60 no. 5, 2020
(subscription required)

From the abstract:
The lack of opportunities for promotion within libraries may be an important reason for job dissatisfaction and lowered morale. This column examines reasons why librarians wish to be promoted, the two paths for promotion, a short history of promotion since 1945, how promotions occur, why promotion is a challenge for management, and some suggestions to alleviate the problem. The corporate promotion model requires moving into a position with increased responsibilities and is often the only model in public libraries. The academic promotion model also offers the possibility of promotion for increased performance of the same duties, usually according to more formal rules. A blocked path for promotion can lead to leaving the library for opportunities elsewhere or create morale problems. Library managers can take some steps to increase promotion opportunities and sustain morale. The concluding section briefly argues the opposing viewpoint that the current state of promotion may benefit the profession as a whole if not some individual librarians.

Working from Home: How We Managed Our Team Remotely with Technology

Source: Monica D. T. Rysavy & Russell Michalak, Journal of Library Administration, Vol. 60 no. 5, 2020
(subscription required)

From the abstract:
During the early stages of the COVID-19 pandemic, the College’s library and the office of institutional research & training (OIRT), along with all departments of our college, shifted to working from home (WFH) overnight. This column shares examples from the literature regarding experiences and lessons learned from both the corporate world and academic libraries’ experiences managing teams remotely with technology. Finally, we share how the College’s academic library and OIRT transitioned to working from home during the COVID-19 pandemic with the variety of online tools we already used, but further enhanced during this experience, to communicate and collaborate effectively with our team members.

Maintaining Performance and Employee Engagement During the COVID-19 Pandemic

Source: Carine Risley, Journal of Library Administration, Vol. 60 no. 6, 2020
(subscription required)

From the abstract:
This article summarizes the key elements that led to a groundbreaking new approach to performance management. Applying research from industries beyond public libraries was essential to upending the way we manage our Human Resources and inspire people to do their best work. Staying true to evidence based practices and building habits were critical to establishing and maintaining successful new processes. San Mateo County Libraries’ performance approach has received a County STAR award and a ULC Innovation honor.

Remote Managers Are Having Trust Issues

Source: Sharon K. Parker, Caroline Knight and Anita Keller, Harvard Business Review, July 30, 2020

Covid-19 has thrust many leaders into remote management which requires a different skill set than face-to-face management. They have been forced to make this transition quickly, and for the most part, without training. While some jobs have proven adaptable, many sectors are not well-suited for the remote environment and many workers have home lives that present overwhelming challenges. As a result, some managers may be finding their roles more difficult than before — and making their subordinates’ lives more stressful as they struggle to adapt.

Even prior to the pandemic, managing teleworkers presented unique obstacles. Research shows that managers who cannot “see” their direct reports sometimes struggle to trust that their employees are indeed working. When such doubts creep in, managers can start to develop an unreasonable expectation that those team members be available at all times, ultimately disrupting their work-home balance and causing more job stress.