Source: Joseph Popcun, Rockefeller Institute of Government blog, September 24, 2020
On September 10, 2020, the Rockefeller Institute of Government hosted a webinar with senior leaders from state and local government who reflected on the management challenges and opportunities that arose during the response to—and ongoing recovery from—the novel coronavirus (COVID-19) pandemic.
The goal of the conversation was to understand how the public sector rapidly adopted new policies and adapted operations to meet new demands, particularly in support of a workforce that was able to work remotely to deliver essential services to constituents virtually. Based on their experiences over the past six months, panelists informed the audience of researchers, practitioners, and policymakers about dramatic changes to the public sector landscape—changes that may be features of the “new normal” for months and years to come.
This post explores some of the key themes that the panelists shared about how government was, and can continue to be, reimagined to ensure accessibility and continuity of services, as well as to attract and retain a workforce that makes government work for the people. The panelists discussed the “nuts and bolts” of how specific agencies devised new management approaches, leveraged remote work options, deployed public health and safety precautions for essential in-person work, and identified ways to improve resiliency and ensure continuity of their operations. These lessons are an invaluable resource to state and local governments throughout the United States as they continue to confront the challenges of COVID-19 and face a potential resurgence of viral transmission within their communities.