Stop Trouble Before It Starts With A Refusal Of Service Policy

Source: Maureen Minehan, Employment Alert, Volume 35 Issue 16, August 6, 2018
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A restaurant owner asks a member of the Trump Administration to leave her restaurant. A fast food worker refuses to serve a police officer. A store manager declines to help a customer because he’s wearing a hat with an acronym she finds offensive.

Employers across the country are inadvertently finding themselves on the front lines of political protest as some employees make decisions about service based on their own beliefs. Depending on the nature of the interaction and the presence of witnesses (and smartphone cameras), these incidents have the potential to go “viral” and put the employer in the national spotlight as both sides of the political divide seek to use the employee’s action as evidence of good or of evil.