Reinventing Performance Management

Source: Marcus Buckingham, Ashley Goodall, Harvard Business Review, Vol. 93 no. 4, April 2015
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How one company is rethinking peer feedback and the annual review, and trying to design a system to fuel improvement… We’ve arrived at a very different and much simpler design for managing people’s performance. Its hallmarks are speed, agility, one-size-fits-one, and constant learning, and it’s underpinned by a new way of collecting reliable performance data. This system will make much more sense for our talent-dependent business. But we might never have arrived at its design without drawing on three pieces of evidence: a simple counting of hours, a review of research in the science of ratings, and a carefully controlled study of our own organization…..