Source: Robert Howard Kieserman, Bottom Line: Managing Library Finances, Vol. 27 no. 1, 2014
From the abstract:
Purpose – The purpose of this article is to explore the reason behind the conflictual relationship between degreed librarians and non-degreed professionals in the library organization.
Findings – The conflicts can be resolved using open communication and collaboration among colleagues.
Originality/value – Resolving conflicts in the working relationship between degreed librarians and non-degreed professionals eliminates hostilities and jealousies and allows the library organization to serve the library customer with a far more united approach to customer service.