Source: William B. Gould IV, Dispute Resolution Journal, Vol. 66 no. 2, May-July 2011
Facing an aggressive union-organizing campaign at its U.S. subsidiary, a multi-national company implemented an unprecedented ADR program to address complaints that management violated the company’s corporate social responsibility policy and its commitment to the right of employees to associate with a union. The program, known as the Independent Monitor could be a model for other companies.