Status of Telework in the Federal Government

Source: United States Office Of Personnel Management, August 2009

The Big Picture: Telework in 2008

• 78 agencies reported a total of 102,900 out of 1,962,975 employees teleworking
– 5.24% of the total population reported as teleworkers
– 8.64% of the eligible population reported as teleworkers
• 48 agencies (61%) reported an increase in their overall telework numbers
• 78% of agencies provide formal notice of eligibility to their employees
• 35% track the number of telework requests that are denied; 33 cases were due to performance or conduct issues, 160 were due to type of work
• 38% track the number of agreements that are terminated; 108 of these terminations were based on the employee’s decision, 31 were based on the supervisor’s decision due to a performance/conduct issue, and 78 were based on a supervisor’s decision due to a change in work assignments
• 23% of agencies use electronic tracking to count teleworkers, 83% use telework agreements, 53% use time and attendance (NOTE: agencies may select more than one category due to difference in tracking mechanisms at the sub-agency level, so the total exceeds 100%)
• 44 agencies have fully integrated telework into COOP (56.41%)
• 27 agencies reported cost savings/benefits as a result of telework; of these, the greatest benefit was to morale (24 agencies), then productivity/performance and transportation (22 each), then human capital (21) (note: agencies could select all that apply).
• In terms of major barriers to telework, office coverage was highest (48 agencies), followed by management resistance (38), organizational culture (36), and IT security and IT funding (both at 25) (note: agencies could select all that apply).
• To overcome these barriers, 42 agencies are offering training for managers, 35 are offering training for employees, 29 have increased marketing, and 21 have established or increased budget for IT expenditures (note: agencies could select all that apply).

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