Leadership Competencies and Employee Satisfaction in Nursing Homes

Source: Jean Abraham, Leslie A. Grant, Seniors Housing & Care Journal, 2008
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From the abstract:
The shortage of direct-care workers in nursing homes is projected to grow due to shifts in labor markets, aging of the workforce, and sociodemographic changes. Providers can implement more effective strategies to improve employee job satisfaction by understanding what underlies it. This paper reveals and quantifies factors that predict job satisfaction among workers in nursing homes, specifically associated with worker attributes (gender), characteristics of the job or role (shift worked and job tenure), characteristics of the facility (percent Medicaid, size, geographic region, and staffing ratios), and leadership competencies (focused visionary, supporting change, communication, strategic management, and caring leadership). Together, these factors account for 52% of the variance in global satisfaction. We find that leadership competencies are strongly associated with job satisfaction, and we recommend that aging services professionals focus on leadership competencies and workforce development as key initiatives to sustain quality improvement efforts in nursing homes.

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