Most Working Americans Now Use the Internet or Email at Their Jobs

Source: Mary Madden and Sydney Jones, Pew Internet & American Life Project, September 24, 2008

From the press release:
A new national survey from the Pew Internet & American Life Project shows that 62% of adults who are currently employed use the internet or email at work and they have mixed views about the impact of technology on their work lives.

On the one hand, they cite the benefits of increased connectivity and flexibility that the internet and all of their various gadgets afford them at work. On the other hand, many workers say these tools have added stress and new demands to their lives.

This survey, “Networked Workers,” also finds that 96% of those who work use the internet, email or have a cell phone for some purpose in their lives, even if those things are not specifically tied to work. We call this larger group “Wired and Ready Workers.” When they are asked about the impact of these technologies on their work lives:

– 80% say these technologies have improved their ability to do their job.
– 73% say these technologies have improved their ability to share ideas with co-workers.
– 58% say these tools have allowed them more flexibility in the hours they work.

At the same time, Wired and Ready Workers note various negative impacts of information and communications technologies on their work lives:

– 49% say these technologies increase the level of stress in their job.
– 49% say these technologies make it harder for them to disconnect from their work when they are at home and on the weekends.
– 46% say these tools increase demands that they work more hours.
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