Source: Associated Press, June 20, 2014
Federal and local authorities are investigating the loss of a backpack containing the Social Security numbers and birthdates of hundreds of people who signed up for health insurance through the state’s exchange. An Access Health CT call center worker employed by a vendor, Maximus, has said he mistakenly left a backpack outside a deli in the city on June 6 while waiting for a ride. The backpack, which eventually was turned in to a Republican state representative’s Hartford office, contained four notepads with 413 handwritten notes, including names, Social Security numbers, and birthdates.
Access Health does damage control following security breach
Source: New Britain Herald, June 13, 2014
Access Health CT Chief Marketing Officer, Jason Madrak is reaching out to consumers who may have been affected by the security breach that occurred on Friday, June 6. An Access Health employee working for the call center vendor Maximus left a backpack on Trumbull Street in Hartford. The backpack contained four paper notepads with 413 handwritten notes, consisting of a combination of names, Social Security numbers and birthdates….
Company Says Health Care Exchange Contracts Are “Trade Secrets”
Source: Alan Yu, WNPR, May 7, 2014
The company that got the multimillion-dollar contract to run the call centers for the health care exchange Access Health CT — called Maximus — is refusing to release invoices and contracts to show exactly how much they are paid by the state. WNPR filed a freedom of information request for the information, but Maximus said the invoices and contracts could reveal trade secrets. Maximus values its contract with Connecticut at $15 million over three years, and that’s all the company would say. Last year, WNPR reporter Jeff Cohen asked for the contract between Maximus and the state, as well as invoices, to find out what the state paid for and how much it paid. What he got was heavily redacted information. Cohen filed a complaint, and then went to a formal hearing before Connecticut’s Freedom of Information Commission. WNPR argued that the documents are public….
Connecticut health exchange vows to improve call center
Source: Bulletin, January 17, 2014
….Peter Van Loon, the chief operating officer at Access Health CT, said the marketplace’s call center has been overwhelmed with calls. He said the center’s performance during the recent deadline to obtain coverage by Jan. 1 was “wholly unsatisfactory,” pointing out how many callers hung up in frustration. In mid-December, some waited an average of 20 minutes before speaking with a representative. “We just woefully underestimated the number of calls,” Van Loon said. Van Loon said the private vendor operating the call center, Maximus Inc., is more than doubling its call center representatives from 149 to more than 300 by the end of the week Also, he said Maximus is opening a call center in Illinois and expanding an existing center in Georgia to help with fielding Connecticut calls. ….