State police have abandoned the controversial consolidation of emergency dispatchers into regional call centers and plan to divert 911 calls back to local barracks by the end of the year. Department of Emergency Services and Public Protection Commissioner Dora B. Schriro made the announcement on Monday, following a yearlong review of a move that sent many 911 calls from eastern Connecticut to a consolidated dispatch center in Tolland. …. Osten had proposed legislation ending the consolidation, which was widely criticized shortly after it was initiated and led to what some had called a disconnect by dispatchers unfamiliar with the areas they were covering. ….
Dispatchers say money-saving efforts are jeopardizing public safety
Source: Jason Frazer, Joseph Wenzel IV, WFSB, December 11, 2013
A move to consolidate 911 dispatch centers for the Connecticut State Police is supposed to save money. However, some first responders told Eyewitness News it’s putting your safety in jeopardy when you dial 911. Dispatchers said they are overtired and overworked. In some cases, they have been forced to work 17 to 18 hours per day for six days in a row. They added they’re drinking a lot of coffee to stay awake….
… Last year, the state police started merging troops. It started in the western part of the state when two troops merged into Troop L in Litchfield. Soon thereafter, troops based in Hartford and Bradley International Airport combined. In October, three state police troops in the eastern part of Connecticut, including one in Danielson, are all merging into Troop C in Tolland. That’s where the union said there have been problems. …