Mayor may privatize MAC / With Mayor's Action Center 'broken,' city has contacted vendors
Source: By Brendan O'Shaughnessy, Indianapolis Star (IN), August 10, 2008
Mayor Greg Ballard has taken the first step toward privatizing the Mayor's Action Center. The MAC hotline is the call center that takes complaints and requests for city services such as filling potholes, mowing weeds and catching stray dogs.
....... David Patterson, a spokesman for the American Federation of State, County and Municipal Employees, echoed that criticism. He said past privatization efforts have proved that city workers provide quality service when given the right tools.