Pa.’s student aid agency outsources jobs in hopes of increasing profits – and money for state grants

Source: Jan Murphy, PennLive, August 22, 2018
 
The workforce at the Pennsylvania Higher Education Assistance Agency will soon shrink by 67 positions when the latest outsourcing occurs. The 3,300-employee agency, which administers the program that provides state grants to college students and services federal student loans, has hired El Paso, Texas-based Datamark to take over the responsibility of handling the incoming paper and electronic mail and scanning documents into its computer system, starting Oct. 26. The move is part of the agency’s ongoing efforts to increase its profitability so it can support programs that help Pennsylvania students pay for college. … Attempts on Monday to get a comment from officials from the American Federation of State, County and Municipal Employees Council 13 about the outsourcing were unsuccessful. …