A Generic Multiple Constituency Matrix: Accountability in Private Prisons

Source: Harald Bergsteiner, Macquarie Graduate School of Management; Gayle C. Avery, Macquarie Graduate School of Management, Journal of Public Administration Research and Theory Advance Access originally published online on May 7, 2008
Journal of Public Administration Research and Theory 2009 19(3):631-660


Public and private sector organizations and their constituents are subject to numerous, often competing, accountability pressures. Guidelines are lacking on how to identify and depict the extent and nature of multiple constituency (MC) relationships. This article identifies limitations of five existing MC schemas. A proposed new MC matrix integrates seven accountability dimensions identified from the literature. The new matrix depicts potential accountability relationships and their nature and functions as a normative and diagnostic tool. The utility of this matrix for normatively depicting multiple accountability relationships and diagnostically monitoring accountability performance is illustrated by reference to prisons run by private operators.

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Healing Together: The Labor-Management Partnership at Kaiser Permanente

by Thomas A. Kochan; Adrienne E. Eaton; Robert B. McKersie; Paul S. Adler



Kaiser Permanente is the largest

managed care organization in the

country. It also happens to have

the largest and most complex

labor-management partnership

ever created in the United States.

This book tells the story of that

partnership-how it started, how it

grew, who made it happen, and

the lessons to be learned from its

successes and complications.

With twenty-seven unions and

an organization as complex as

8.6-million-member Kaiser

Permanente, establishing the

partnership was not a simple

task and maintaining it has

proven to be extraordinarily

challenging.





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