Source: Norman Oder, Library Journal (NY), 10/24/2008
While numerous library consortia use commercial couriers like UPS for interlibrary loan, the Brooklyn Public Library may be the first library in the country to use UPS, rather than a local or internal courier system, to move materials around its branches.
BPL's internal delivery system, which used six trucks and dedicated staff, frequently got backed up, Natalie Caruso, Library Circulation Leader, told LJ. Turnaround time was at best three days, given that materials all went back to the Central Library; it frequently reached seven days, if materials were not picked up in the morning and/or were mishandled in the tight workspace, and could take up to two weeks.
