State officials ready to field welfare questions
Source: By Arthur Foulkes, The Tribune-Star (IN), August 12, 2008
....... Opponents of Indiana's new intake system, which uses a private company, IBM, to handle the telephone and Internet client contacts, have organized a number of meetings around the state. Such a meeting took place last month in Terre Haute, where around 150 people attended, many speaking strongly against the system.
Complaints about the new system range from long wait times on the telephone to lost client paperwork and needless delays. Critics also say that many welfare recipients are unable to use the telephone or Internet application system.