Source: By Jeremy Redmon, The Atlanta Journal-Constitution (GA), 05/27/08
A year and a half after they split from Fulton County hoping to deliver better services to taxpayers, the cities of Milton and Johns Creek have not yet tracked how well they’re reaching that goal. As Sandy Springs did before them, Milton and Johns Creek took a new approach and hired a private company to manage nearly all their government services, except their police and fire departments.
Milton and Johns Creek officials, as well as many city residents and businessmen interviewed, say they generally are happy with the performance of Englewood, Colo.-based CH2M Hill Inc.
But city leaders say they have been too busy with other priorities to set benchmarks by which they can precisely measure the company’s performance, a responsibility called for in their multimillion-dollar contracts.