27 counties next up for privatized welfare

Source: Associated Press (IN), Monday March 17, 2008

State officials say the rollout of the state’s new privatized welfare system is going well enough to expand it to a large swath of southern and western Indiana.

Some advocates for the needy warn, beware.

…… A coalition of vendors led by IBM Corp. and Affiliated Computer Services Inc. operates the project’s service center in Marion. Call response times once as high as 9 1/2 minutes have fallen to two to four minutes since the phone staff was doubled to about 80 in mid-January, Main said.