Call center to remain open for 3 more months in PSL
Source: By Michelle Sheldone, TCPalm.com (FL), Tuesday, January 15, 2008
PORT ST. LUCIE -- The Port St. Lucie center that helps manage the state's affordable health insurance program for children plans to remain in the area for another three months.
Call center employees with Policy Studies Inc. enroll and re-enroll participants in the state's Florida KidCare program, which is designed for ages 5 through 18 and administered by the public-private Florida Healthy Kids Corp.
Dallas-based Affiliated Computer Services was scheduled to take over the service by Feb. 1, but Affiliated Computer Services underestimated the work effort and experienced staff turnover, according to an Affiliated Computer Services letter excerpt that Florida Healthy Kids representatives provided.