Vrakas wants private firm taking calls for agency
Source: By SCOTT WILLIAMS, Journal Sentinel (WI), Sept. 18, 2007
Seeking to trim the size of government, Waukesha County Executive Dan Vrakas is proposing to privatize part of the county's child-support collection program.
Vrakas said his 2008 county budget proposal will include a plan for hiring an outside contractor to handle all incoming calls from parents, employers and other program users.
....... As an experiment, the county tried outsourcing the telephone call center this summer to Affiliated Computer Services Inc., the same firm that handles the state's child-support calls.
County staffers now handle up to 2,000 calls a month, or about 100 a day.