The Mess With Texas / The Lone Star State fired its human services provider. Is the new replacement doing any better?
Source: By JONATHAN WALTERS, Governing Magazine, September 2007
It's been just over a half a year since the Texas Health and Human Services Commission cancelled its $900 million, five-year contract with Accenture to run four call centers that would handle social services intake and screening over the phone. In the aftermath of the Texas contracting debacle, both the state and advocates have been working to pick up the pieces. Not surprisingly, though, state officials and advocates for children and family have a fairly divergent view of how it's going right now.