Feds approve FSSA steps to fix privatization plan
Source: THE ASSOCIATED PRESS (IN), August 15, 2007
The state's steps to fix the rollout of its plan to have private vendors help in delivering welfare benefits to the needy has won approval from the federal food stamp program.
...... Holden had warned Roob in July that the state's program to have a team of companies led by IBM Corp. and Affiliated Computer Services Inc. process applications for benefits had broken federal food stamp rules in some cases because they bypassed state employees.
In response to the warning, FSSA ordered more training for its employees, began requiring case workers and their supervisors to use a checklist during interviews with benefit applicants, and ordered supervisors to observe case workers while they conducted interviews.