EEOC Resolves Hang Up on Call-Center Staffing
Source: By Stephen Barr, Washington Post, Tuesday, August 14, 2007
A three-year controversy over who should answer telephone calls for the Equal Employment Opportunity Commission appears to be at an end.
The EEOC has decided that calls from the nation's workers about job discrimination will be handled by an in-house team, replacing a contractor-operated call center.