Software glitch snarls state's checks for fraud
Source: By JANET ELLIOTT, Houston Chronicle, Nov. 17, 2006
Glitches in the state's new computer system have left investigators unable to check for fraud and overpayments in food-stamp and other benefit programs in the two counties where it is being used, according to an audit released Thursday. The Office of Inspector General at the Health and Human Services Commission has been unable to investigate benefits cases processed through the privately run integrated eligibility call centers that screen needy Texans for a variety of public assistance programs. ……. The system was developed under a contract with Deloitte & Touche USA, Goodman said, and maintenance of the system transferred last December to Accenture and Texas Access Alliance.