Report: Texas outsourcing project raises questions for other states
Source: By Corrie MacLaggan, AMERICAN-STATESMAN (TX), Tuesday, November 14, 2006
A group that works to support low- and middle-income Texans said Monday that the state's problems with outsourcing enrollment for food, health care and cash assistance benefits should serve as a warning for other states. …… As other states seek to modernize enrollment systems that tend to rely on filing cabinets rather than computer systems and in-person meetings rather than Web- and phone-based applications, they should avoid some of Texas' mistakes by allowing time for training and testing, the Center for Public Policy Priorities report says.