Worker tells of training problems with state contractor
Source: By Corrie MacLaggan, AMERICAN-STATESMAN (TX), Friday, August 11, 2006
When Amanda Morris started working at a private office that enrolls Texans in public assistance, she was trained to enter information into a computer about people who want to apply for benefits. But she immediately found that most cases didn't involve signups. Clients needed to renew benefits, make changes to their accounts or update their address. And she didn't know how to do that. ....... The state is paying more than $800 million over five years to the Texas Access Alliance, a consortium of private companies led by Accenture LLP, for the system, which has been in a pilot stage in Travis and Hays counties since January.