Online extra | Florida case offers lessons-learned for outsourcing
Source: By Rob Thormeyer, Government Computer News (FL), 4/24/06
While Florida’s contract with Convergys Corp. of Cincinnati to consolidate and process human resource services for 32 state agencies has produced substantial benefits, it also serves as a stark example of what can go wrong when a government agency outsources certain functions to the private sector. Even though the partnership has resulted in some success and saved Florida at least $60 million, the state, Convergys and one of its subcontractors are embroiled in a lawsuit and on watch for potential security breaches.