Contractor could pay extra costs for online system
Source: By LIZ AUSTIN, Associated Press (TX), Fri, May. 26, 2006
AUSTIN - The Texas Health and Human Services Commission may force the contractor in charge of operating two major benefit programs to repay the state for unexpected costs in the rocky rollout of its new online eligibility system. The Texas Access Alliance could also be penalized for failing to meet performance goals outlined in its contract, commission officials said Thursday. ...... Using the new system, the state plans to replace 99 of its 310 eligibility offices with four call centers run by the TAA, a group of companies led by the technology consulting firm Accenture.