Audit finds vendor's work for state below par
Source: BY MARC CAPUTO, Miami Herald (FL), Tue, Apr. 25, 2006
Payroll problems. Paperwork and computer foul-ups. Questionable promises of saving taxpayers money. According to a new legislative audit, the controversial $350 million contract farming out the state's massive human-resources responsibilities to the Convergys company is still rife with troubles. In some cases, the audit says, state agencies have had to spend more staff time and tax money to make the system work, even though the so-called ''People First'' contract was supposed to streamline, centralize and computerize the state's personnel system. …… None of it comes as a surprise to the American Federation of State, County and Municipal Employees. The union long predicted that taxpayers would see little savings and that state workers would get more headaches from the contract.