GAO finds most states offshore human services tech support

Source: By Alice Lipowicz, Washington Technology, 03/29/06

Most states offshore at least a portion of the IT work needed to operate federal human services programs for food stamps, child support enforcement, family assistance programs and unemployment insurance, according to a new report from the Government Accountability Office. The GAO found that “some work is performed offshore in the majority of states” for the four state-administered federal aid programs it reviewed—child support enforcement, food stamps, temporary assistance for needy families and unemployment insurance. Offshoring occurred in one or more programs in 43 of 50 states and the District of Columbia, most frequently in the food stamp and temporary assistance programs, the GAO said.
..... Two states—New Jersey and Arizona—have prohibited offshoring in state contracts, GAO said.

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Book of the Month


Healing Together: The Labor-Management Partnership at Kaiser Permanente

by Thomas A. Kochan; Adrienne E. Eaton; Robert B. McKersie; Paul S. Adler



Kaiser Permanente is the largest

managed care organization in the

country. It also happens to have

the largest and most complex

labor-management partnership

ever created in the United States.

This book tells the story of that

partnership-how it started, how it

grew, who made it happen, and

the lessons to be learned from its

successes and complications.

With twenty-seven unions and

an organization as complex as

8.6-million-member Kaiser

Permanente, establishing the

partnership was not a simple

task and maintaining it has

proven to be extraordinarily

challenging.





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