Category Archives: Public Administration

Email Archiving Requirements for Schools and Local Governments

Source: Roger Matus, Sean True, and Chuck Ingold, InBoxer, Inc., 2007

Public schools and local governments may have more stringent requirements than most businesses for email archiving and electronic discovery. Yet, with their limited budgets, schools and local governments are often the least equipped to respond.

The newly revised Federal Rules of Civil Procedure define how email must be handled in federal court cases. Businesses tend to think that the FRCP focus is on interstate lawsuits. Schools and governments, however, also need to be concerned with emails relating to federally funded activities or any activity governed by federal legislation.

In addition, schools and local governments have the burden of responding to (1) requests under open meeting and Freedom of Information Act laws, (2) offensive emails or those with sexual content involving students, and (3) emailed threats.

Customer Service is Just 3 Digits Away in San Antonio

Source: Cory Fleming, and Bryan Barnhouse, Public Management, December 2006, Volume 88, no. 11

Local governments exist to serve the needs of their residents, but determining the needs of these customers is not a simple task, whether in a community of a few thousand people or in a city with millions of residents. Defining and providing excellent customer service in local government also differs from these processes regarding customer service in the business community.

Local governments must provide equitable services to all residents, whereas businesses can vary their service levels based on a customer’s ability to pay. So, how do local governments determine customer needs and offer better customer service to their residents?