Outsourcing and Organizational Performance: The Employee Perspective

Source: Gyeo Reh Lee, Shinwoo Lee, Deanna Malatesta, Sergio Fernandez, The American Review of Public Administration, Volume 49 Issue 8, November 2019
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From the abstract:
We develop a conceptual framework that integrates and extends existing explanations of outsourcing’s effects on the government workforce and organizational performance. We then test our logic using 5 years of panel data (2010-2014) from U.S. federal agencies. The evidence presents modest negative effects of outsourcing on organizational performance as perceived by employees. The analysis also reveals that outsourcing affects perceived performance through its influence on job satisfaction.