….Training isn’t the only place most sexual harassment programs fall short. Lilia Cortina, a professor of psychology, women’s studies, & management at the University of Michigan, has found that many organizations flounder in how they handle complaints. Cortina’s research reveals that companies’ formal grievance systems fail for four reasons: they are rarely used; people who file complaints regularly face retaliation; retaliation has negative long-term career and health consequences; and formal complaints rarely lead to the removal of the harasser. Filing a complaint can do more harm than good, if it does anything at all.
Given that current efforts to address workplace sexual harassment are clearly not working, what does an effective program look like? Cortina said the starting point has to be a commitment from leadership to meaningful cultural change, rather than checking a box or looking for a quick fix….
…..When harassment is identified, it’s important that discipline is consistent and does not give the appearance of undue favor. For example, the EEOC found that companies that successfully created a culture of non-harassment “acknowledged and owned” complaints, instead of attempting to bury them, and were willing to hold high-ranking and highly-valued employees accountable. In addition, studies show that harassment thrives in workplaces where there’s a stark power imbalance between men and women, so hiring and promoting more women, and compensating them equitably, can undermine the root causes.
There may always be people who abuse their power and act badly in opportunistic situations, but that doesn’t mean organizations are powerless to stop them…..