Workforce Automation: Better Data Needed to Assess and Plan for Effects of Advanced Technologies on Jobs

Source: GAO-19-257, Published: March 7, 2019

From the summary:
Robots, artificial intelligence, and other advanced technologies are changing the workplace. We visited companies to observe the effects on workers. Effects varied, with some companies reducing their workforces, many moving workers to different roles, and some hiring workers due to increased production or new skill needs.

Workforce data doesn’t identify the causes of employment shifts, making it difficult to assess technology’s effects. Additional information could help agencies design programs to prepare workers for jobs of the future.

We recommended that the Department of Labor develop ways to better track workforce effects of technologies…..