For a union bargaining team, a contract survey can be one of your most useful tools. But like any tool, it works best for certain jobs, and there are things that it just can’t do.
Contrary to what you might think, contract surveys are not the place to start finding out the core issues motivating your membership.
If you don’t know what the membership wants, you won’t know to ask a question about it. For example, if your union represents hospital workers and you don’t know that there have been attacks on guards at night, you won’t know to ask a question about safety and staffing. …..