Source: Lisa A. Pompeii, Ashley Schoenfisch, Hester J. Lipscomb, John M. Dement, Claudia D. Smith and Sadie H. Conway, American Journal of Industrial Medicine, Volume 59, Issue 10, October 2016
From the abstract:
Background: Under-reporting of type II (patient/visitor-on-worker) violence by workers has been attributed to a lack of essential event details needed to inform prevention strategies.
Methods: Mixed methods including surveys and focus groups were used to examine patterns of reporting type II violent events among ∼11,000 workers at six U.S. hospitals.
Results: Of the 2,098 workers who experienced a type II violent event, 75% indicated they reported. Reporting patterns were disparate including reports to managers, co-workers, security, and patients’ medical records—with only 9% reporting into occupational injury/safety reporting systems. Workers were unclear about when and where to report, and relied on their own “threshold” of when to report based on event circumstances.
Conclusions: Our findings contradict prior findings that workers significantly under-report violent events. Coordinated surveillance efforts across departments are needed to capture workers’ reports, including the use of a designated violence reporting system that is supported by reporting policies.