Over the weekend, we reported on Uber’s stealthy new effort to dissuade drivers in Seattle from unionizing: It’s directing its US customer service representatives to call thousands of drivers for a satisfaction survey, and then having them deliver a spiel against organizing. Now you can read the script these reps are following….
…..Uber Rep: Just a couple final questions. Are you familiar with a new law passed recently by the Seattle City Council that would allow ride-sharing and taxi drivers to form unions and collectively bargain?
[If no] Would you be interested in learning more about it?
[If no] terminate.
[If yes] Let me share some thoughts on the ordinance. The Seattle City Council did vote to allow ride-sharing and taxi drivers to form unions and collectively bargain. However, ride-sharing, like Uber, is a case where collective bargaining and unionization do not fit the characteristics of how most partners use the Uber platform. Collective bargaining usually takes place in situations with a workforce of individuals who have a boss, work scheduled hours, usually full-time, and intend to make that job a career. That’s not how most Uber drivers use the platform. No two Uber partners are the same: 69% of Uber drivers have full- or part-time work outside of Uber, and 11% are students. Over half who drive in Seattle drive under 10 hours per week. This is simply a case where collective bargaining and unionization do not fit the characteristics of the work.
Thanks for your time and thanks again for partnering with Uber….
Uber is using its US customer service reps to deliver its anti-union message
Source: Alison Griswold, Quartz, February 20, 2016