Source: Center for Digital Government, White Paper, 2015
From the summary:
Government agencies face a looming crisis as a high percentage of their workforce is reaching retirement age. At the same time, workloads are increasing, but staffing levels have not reached pre-recession levels. However, regardless of budget, agencies can’t simply hire themselves out of this predicament. Revamped and optimized business processes, coupled with technology, is the best way forward….