Satisfaction With Health Coverage and Care: Findings from the 2014 EBRI/Greenwald & Associates Consumer Engagement in Health Care Survey

Source: Paul Fronstin and Anne Elmlinger, Employee Benefit Research Institute, EBRI Notes, Vol. 36 No. 7, July 2015

• The overall satisfaction rate among consumer-driven health plan (CDHP) enrollees increased in most years of the EBRI/Greenwald & Associates Consumer Engagement in Health Care Survey (CEHCS), while it decreased in most years among enrollees in traditional health care plans.
• Differences in out-of-pocket costs may have explained some of the differences in overall satisfaction rates. In 2014, 48 percent of traditional-plan participants were extremely or very satisfied with out-of-pocket costs (for health care services other than prescription drugs), while 19 percent of high-deductible health plan (HDHP) enrollees and 26 percent of CDHP participants were extremely or very satisfied. Satisfaction with out-of-pocket health care costs has been trending upward among CDHP enrollees.
• CDHP and HDHP enrollees were found to be less likely than those in a traditional plan both to recommend their health plan to friends or co-workers and to stay with their current health plan if they had the opportunity to switch plans.