Consumer Complaint Database

Source: Consumer Financial Protection Bureau, 2015

Each week we send thousands of consumers’ complaints about financial products and services to companies for response. Those complaints are published here after the company responds or after 15 days, whichever comes first. By adding their voice, consumers help improve the financial marketplace.

Read consumer narratives
Consumers have let us know they want to share their complaint descriptions so others can learn from their experience.

View complaint data
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Download options and API
All complaint data we publish is freely available for anyone to use, analyze, and build on.

The Consumer Complaint Database is a collection of 418,525 complaints, on a range of consumer financial products and services, sent to nearly 3,000 companies for response. We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship between the consumer and the company.

Since we started accepting complaints in July 2011, we’ve helped consumers connect with financial companies to understand issues with their mortgages, fix errors on their credit reports, stop unlawful calls from debt collectors, and get direct responses about problems with their credit cards, bank accounts, private student loans, and more. We analyze the data to identify trends and problems in the marketplace to help us do a better job supervising companies, enforcing federal consumer financial laws and writing rules and regulations. We publish reports on complaints and share information with state and federal agencies.