Turning Policy into Practice: Insights on Reshaping Public Human Services Delivery from Tracy Wareing, Executive Director, American Public Human Services Association

Source: Michael J. Keegan, IBM Center for the Business of Government, Summer 2013

From the summary:
Every day, all across the United States, the nation’s health and human service agencies touch millions of lives.

These agencies are servicing record numbers because jobs are scarce and living expenses are high. In a time of sharply rising need and limited budgets, these agencies recognize they need to change the way they do business.

The human service system is now on an unsustainable path; its operations are too fragmented, too focused on process, and too inefficient to deliver on outcomes. The system must move in new directions—down new pathways—if it is to meet increased demand for assistance at a time of tight budgets and heightened expectations. What are the critical challenges and significant trends facing health and human services agencies? How does the American Public Human Services Association’s Pathways Initiative seek to transform this system? Tracy Wareing, Executive Director of the American Public Human Services Association (APHSA), shares her insights on these topics and more. The following is an edited excerpt of an interview with me on The Business of Government Hour.