2011-2012 National Surveys of Customer and Employee Satisfaction National Research Reports for skilled nursing homes and assisted living communities.
These studies are based upon the largest dataset of senior care satisfaction metrics in the U.S. The National Research Reports examine trends in customer and employee satisfaction among skilled nursing care centers and assisted living communities. These reports:
– Define key indicators of performance excellence
– Underscore correlations between customer and employee satisfaction
– Establish national benchmarks for customer and employee satisfaction that can be used to set performance targets for these professions
– Present satisfaction metrics that can be used to create greater accountability and transparency in value-based reimbursement systems to support consumer-driven healthcare choices