Staffing Levels: A Key to Managing Risk in 24/7 Operations

Source: Bill Sirois and Martin Moore-Ede, CIRCADIAN, White Paper, 2013
(registration required)

From the summary:
A common assumption among many shiftwork managers is that reducing headcount will cut costs. However, staffing levels, if too lean or imbalanced, are actually a key contributor to fatigue and human error in 24/7 operations. In fact, data from hundreds of shiftwork operations shows that any significant imbalance between workload and staffing levels drives up overtime, absenteeism and employee turnover, and reduces productivity. Identifying and implementing the optimal staffing levels for your organization’s workload is a critical first step to fatigue risk management and can result in safer employees and reduced costs.
Understanding whether your organization is staffed at the right level requires consideration of several factors.
In this white paper, authors Bill Sirois and Dr. Martin Moore-Ede will:
– Review typical causes for staffing imbalances
– Consider the benefits and risks of keeping staffing lean
– Review overtime levels in 24/7 operations
– And consider various solutions to addressing staffing and scheduling imbalances