Source: Christopher R. McIntosh, Library & Information Science Research, Available online 29 January 2013
► “Cost savings” approaches fail logically in benefits estimation.
► A learning design contingent valuation method (CVM) is more appropriate.
► The CVM likely leads to more conservative and consistent estimates.
► Evidence is provided to limit the usual concerns of the used methodology.
► Options to increase societal benefits from library services are discussed.