Lean Six Sigma works for local government

Source: Mark McDaniel, American City & County, Viewpoints, January 15, 2013

In Tyler, Texas, the program saved money, reduced waste and improved efficiency. … Since implementing LSS across all of Tyler, Texas’ operations in 2009, the program has helped us to identify the waste and variation that occurs in everyday processes. The program is designed to improve efficiency to save time and money, and the results have been astonishing. Tyler earned a AAA bond rating, paid off all general obligation debt and maintained the lowest tax rate in the state among cities with more than 16,000 residents. …