Envisioning Enhanced Roles for In-Home Supportive Services Workers in Care Coordination for Consumers with Chronic Conditions: A Concept Paper

Source: Janet M. Coffman and Susan A. Chapman, Philip R. Lee Institute for Health Policy Studies and the Center for Personal Assistance Services, UCSF, and the Center for Labor Research and Education, UC Berkeley, September 2012

To bend the cost curve, the United States will need to improve the manner in which care is delivered to persons with chronic conditions. This concept paper explores the feasibility of creating opportunities for In-Home Supportive Services (IHSS) workers to provide enhanced care to the consumers they serve and earn higher wages. The authors provide an overview of the IHSS program, describe how expanding the role of IHSS workers in care coordination could benefit IHSS consumers with chronic conditions, and identify barriers and facilitators to implementing an expanded role for IHSS workers.

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