Source: Gila M Acker, Journal of Social Work, Vol. 12 no. 5, September 2012
From the abstract:
• Summary: The new mental health care delivery system in the USA strives to provide efficient quality care at a lower cost. This cost-effective approach and focus on short-term treatment modalities and measurable outcomes has created new challenges especially for those who work with clients with severe mental illness. This study explores the relationships between workplace conditions, role stress, burnout, and intent to quit. The direct and indirect effects of role stress on emotional exhaustion and emotional exhaustion on intent to quit are illuminated in order to better understand the complex process of becoming stressed and disillusioned with one’s work.
• Findings: The results support the author’s expectations that role stress mediates the association between workplace variables and emotional exhaustion; and that emotional exhaustion mediates the association between role stress and intent to quit.